Twitter is really putting the public into Public Relations when it comes to managing customer service and keeping our clients on their toes. We have noticed a big jump in customers tweeting both the good and the bad as we manage most of our client’s Twitter accounts. It’s only Monday and we’ve already received Tweets from our clients fans and customers about the following –
- having to wait more than 30 minutes for a service (bad)
- excitement about a location opening near their home (good)
- a writer looking to review their services (nice!)
- a customer wanting to pre-book their appointment before opening (even nicer!)
Twitter is amazing and has actually made communicating with the public and the media a joy. It’s easy, fast and real and it helps keep our clients on their toes.
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Published by Madeline Johnson
I help health, fitness, nutrition and beauty businesses grow. Specifically, businesses building things to make us look and feel great, so that includes fashion, tech and spas too. I have two sites, one about marketing and brand building, which is mj.works and another UndisputedOrigin.com which I started to inspire everyone to become the very best they can be while leading more purposeful lives filled with gratitude and greatness. Both sites include studying and curating the very best experts and masters for improving performance, achieving success and living a thoughtful and intentional life. I am also obsessed with how technology can improve our health, fitness, nutrition, meditation and mindful practices while reducing stress and creating calm amidst the chaos of modern existence. Both sites are about my interest in self-discovery and personal growth.
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