When building a brand, it’s vital to reflect what is in the best interest of your core existence; the customer. They are the fuel to your fire and without them let’s face it, you wouldn’t be here. The question often surfaces, how do you leverage your social media to have customer influence and therefore, maximize retention and purchases?
A good place to start is knowing your customer inside and out. Discover their likes, dislikes, behavior and why they chose to be loyal to you rather than others. Answer customer FAQs via Facebook and Twitter. Stimulate them with riveting visuals on Instagram and Pinterest. Avoid trying to use your social media platforms solely to push your product. Be an interactive exchange, champion their interests and cravings by discovering their outside wanderings independent of your brand.
With such an overwhelming presence of digital and physical advertising tailored in emails and creeping in every breathable space, customers are seeking authentic, conscious and engaging brands. At MJMPR, we place our client’s customers needs at the forefront of our initiatives. For our client Surya Brasil, we understand our customers are environmentally conscious, anti-animal cruelty with a need for natural, all-organic lifestyle products. In inspiring them, we share the best all-vegan restaurants in local cities and DIY at-home projects using renewable and recycle materials. Customers are like friends, act like one and you could be friends forever.