All the great marketing & media in the world can be flushed right down the drain with bad customer service. It just takes a few snarky, smug customer representatives to ruin your great reputation. Upgrade your customer service with better training and clearer communication between you, your employees and those clients and customers you serve.
When your customers ideal of the level of service you are giving is not being met they become angry and frustrated. This short video offers the ten commandments of great customer service as well as insight and tips on how to train your staff to deliver a better customer experience.